We have been using Professional Pet Nanny for years. When we first started using the service, I was impressed that Kyle came to meet me in person, look at my house, suggest fun things for the dogs & bunny, and gave me a formal folder about their service, reminders to tell my neighbors that we would have this service coming, etc. Then, I also met with my Pet Nanny so that the dogs/bunny could meet her. The dogs immediately loved her. The website is very helpful, and the services are very reliable. I love being able to log in and schedule the service online. I always receive confirmations. Our Pet Nanny also will send pictures via text while we are away, showing the dogs out on a walk or playing with a new toy. When we come home, the nanny had detailed report cards for each day. I see how much my dogs love them, and I know they are in good hands. I think that the Professional Pet Nanny is a great service. We have always found them reliable, our animals love them, and sometimes they even pick up our house! It is a fantastic service, with great prices. We always know our dogs are in great hands, and it is so convenient that we can just leave on vacation and do not have to pack the dogs up, take them to a kennel, etc. We highly recommend!