We have been using Professional Pet Nanny for almost 2 years. When we first started using the service, I was impressed that Kyle came to meet me in person, look at my house, suggest... read moreWe have been using Professional Pet Nanny for almost 2 years. When we first started using the service, I was impressed that Kyle came to meet me in person, look at my house, suggest fun things for the dogs & bunny, and gave me a formal folder about their service, reminders to tell my neighbors that we would have this service coming, etc. Then, I also met with the nanny that would be coming to my area most, so that the dogs/bunny could meet her. The dogs immediately loved her. Anytime a different nanny has needed to come, they've always contacted us in advance to meet us and meet the dogs to ensure the dogs are comfortable with the new nanny.The website is very helpful, and the services are very reliable. I love being able to log in and schedule the service online. I always receive confirmations from Kyle within a day.When we leave on vacation, we receive texts from the nanny to reassure us that everything is fine. The nanny also will send pictures via text while we are away, showing the dogs out on a walk or playing with a new toy. When we come home, the nanny had detailed report cards for each day telling us if/when the animals went to the bathroom, how long the nanny stayed, if the animals were happy or moody, etc. Kyle and the nanny have also scheduled to come to my house separately (when not for nannying services) just to talk, ask me if they are meeting my needs, etc. When they come, I see how much my dogs love them, and I know they are in good hands.When we first started using the service, we had a bunny rabbit in addition to our 2 dogs. Unfortunately, during one of our trips, the bunny broke his back. The pet nanny was incredible during this episode -- she called us immediately upon finding the rabbit not hopping, and asked if it was okay if she took him to the emergency vet. We of course said yes. While at the vet, she called or texted continually to keep us in the loop and let us make decisions. Unfortunately, the bunny passed away, but when we came home, the pet nanny had left us a sweet note and a frame photo of the bunny that she had taken while at the vet. It was very touching & thoughtful.I think that the Professional Pet Nanny is a great service. We have always found them reliable, our animals love them, and sometimes they even pick up our house! It is a fantastic service, with great prices. We always know our dogs are in great hands, and it is so convenient that we can just leave on vacation and do not have to pack the dogs up, take them to a kennel, etc. We highly recommend! read less - 10/27/2013