I have been very pleased with the Professional Pet Nanny services and have been using them frequently for about a year to watch my cat when I go out of town. I feel comfortable giving them access to my apartment, and I have never had any problems. I like that Kyle seems to truly enjoy pets and is interested in their health and development. I like having the feeling that my pet sitter enjoys interacting with my pet. I appreciate that she takes care of the details, like cleaning up, leaving notes, and sending texts. I especially like that she communicates with me via text, because that is most convenient for me. Overall, excellent service.